Privacy Policy

CMi Electric Inc.

Effective Date: December 29th 2024

CMI Electric Inc. values the privacy and security of our customers and their personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, including our website, and during the course of providing residential and commercial electrical contracting services. We are committed to protecting the privacy of all customers in compliance with the applicable privacy laws in Ontario, Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Ontario Personal Health Information Protection Act (PHIPA) (where applicable).

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Collection of Personal Information

We collect personal information that is necessary for providing our electrical services, such as:

  • Client Information: Name, address, phone number, mailing address, email address, business name (for commercial clients), and payment information.
  • Project Details: Information related to specific residential or commercial projects, including property addresses and any specific electrical requirements.
  • Contractor Information: Names, contact details, and business-related information for contractors and other business partners.
  • Payment and Billing Information: Credit card details, billing addresses, and transaction histories for invoicing and payment purposes.

1.2 Business Information

For commercial customers, we may also collect business-related details such as:

  • Company Name and Business Address
  • Billing Information
  • Contractor or Builder Information
  • Contacts of contractors or other business partners applicable to the work

1.3 Non-Personal Information

We may also collect non-identifiable information, such as:

  • Website Usage Data: IP addresses, browser type, browsing behavior, and device information when you interact with our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

2.1 To provide electrical services

This includes consultation, assessment, installation, repair, and maintenance of electrical systems in residential and commercial properties.

2.2 To Communicate With Clients

This includes providing service updates, and scheduling appointments, responding to inquiries, service requests, or complaints.

2.3 Billing and Payments

We use personal and payment information to generate invoices and process payments for services rendered.

2.4 To Comply with Legal Obligations

We may use personal information to comply with applicable laws and regulations, such as safety standards and tax obligations, responding to legal requests or government inquiries, preventing fraud, criminal activity, or violations of our policies.

3. How We Share Your Information

We take your privacy seriously and will not sell your personal information to third parties. However, we may share your information in the following situations:

3.1 Legal Compliance

We may disclose your information if required to do so by law or in response to valid legal processes, such as:

  • Subpoenas
  • Court orders
  • Government requests

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any changes to ownership or control of your personal data.

3.3 Medical Emergencies

We may disclose information as required by medical professionals or police in order for them to assist in the event of a medical emergency on a jobsite, or any required investigations thereafter. This may include:

  • Site location
  • Witnesses
  • Contact information

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

4.1 Protecting Your Information

Our internal policies restrict access to your information to only those employees or contractors who need it to perform their duties.

4.2 Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will take appropriate steps to delete or anonymize it.

5. Your Privacy Rights

Under applicable privacy laws, you have certain rights regarding your personal information, including:

5.1 Access and Correction

You have the right to request access to your personal data that we hold, and to request corrections or updates to that information.

5.2 Withdrawal of Information or Consent

You may request that we delete your personal information, or may withdraw your consent to the use of your personal information at any time, subject to legal or contractual restrictions. This may limit our ability to provide certain services.

5.3 Complaint

If you have concerns about how we handle your personal information, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or the Information and Privacy Commissioner of Ontario (IPC), as applicable.

To exercise any of these rights, please contact us at:

6. Third-Party Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites before providing them with your personal data.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please feel free to contact us:

CMI Electric Inc.
16 Forest Hill Drive, Shanty Bay, ON LOL 2LO
Phone: 705-529-8925
Email: cmi.electricinc@gmail.com

By using our services, you acknowledge that you have read and understand this Privacy Policy, and agree to its terms. Thank you for choosing CMI Electric Inc.!